Best CMMS for Retail Stores 2025: Top 9 Platforms Ranked

In This Post

• How We Compare the Best CMMS Software for Retail Stores
• 9 Best CMMS for Retail Stores: Platform Reviews
  1. OpenWrench
  2. ServiceChannel
  3. Corrigo
  4. UpKeep
  5. MaintainX
  6. FMX
  7. Eptura Asset (formerly Hippo CMMS)
  8. Asset Essentials (Brightly)
  9. Limble CMMS
• Which CMMS is Right for Your Retail Operation?
• Protect your brand standards across every store

Saturday afternoon in July. Your flagship store’s HVAC fails during the busiest shopping hours of the week. Customers walk in, feel the heat, and walk right back out. Some pull out their phones and order online instead. Your store manager calls three HVAC contractors before finding one available. By the time repairs finish, you’ve lost an entire day of peak sales.

Variations of this scenario play out across retail chains every week. HVAC breakdowns, lighting failures, broken entrance doors on Black Friday, security camera outages — each facilities issue affects sales and brand reputation. When customers can shop from their phones in seconds, your in-store experience has to feel consistent, comfortable, and safe.

The right retail maintenance management software changes this. A good computerized maintenance management system (CMMS) coordinates after-hours work, tracks asset performance across locations, and enforces brand standards from downtown flagships to outlet malls. This guide compares the best CMMS software for retail stores so you can choose a platform that keeps your maintenance strategies in order and every location running smoothly.

How We Compare the Best CMMS Software for Retail Stores

We scored each platform on criteria and key features that matter most for retail facilities management software:

• Multi-location visibility: Real-time dashboards by store and region so district managers can see open work, asset performance, KPIs across locations, and downtime metrics.
• Brand standards enforcement: Checklists, inspections, and preventive maintenance schedules tied to store appearance, safety, and merchandising.
• Mobile accessibility: Simple mobile apps so store teams can submit work orders, attach photos, and scan QR codes or barcodes between customers.
• Vendor management: Tools to coordinate and streamline HVAC, electrical, security, signage, and cleaning vendors across markets, with clear service-level agreement (SLA) tracking.
• After-hours coordination: Support for overnight work, mall access, and early-morning repairs that don’t disrupt store operations.
• Asset tracking: Centralized maintenance history and warranty info for HVAC, lighting, POS, cameras, refrigeration, and fixtures.
• Budget visibility: Cost tracking by store, region, and asset type so you can compare stores and plan budgets.
• Ease of use: Simple interfaces with short learning curves that improve adoption and support scalability as you add new stores.
• Seasonal planning: Preventive maintenance scheduling for holidays, back-to-school, and seasonal HVAC loads.
• Customer support: Responsive onboarding and support when issues affect store uptime.

Together, these criteria highlight what retail operators actually need from a CMMS — reliable visibility, simple workflows, and tools that protect CX across every store.

Best CMMS Platforms Reviewed

Choosing the right CMMS depends on your store footprint, vendor model, and how much structure your maintenance team needs. Below, you’ll find a breakdown of the leading platforms and how they perform in real retail environments.

1. OpenWrench

Best for: Multi-location retail chains (20–500+ stores) that rely on external vendors and want transparent costs

Pricing: Quote-based. No vendor transaction fees or invoice markups.

OpenWrench is built for retailers that manage internal teams plus a network of service providers. It centralizes work orders, asset details, and maintenance costs across all locations so operations leaders and district managers can see what’s happening in real time.

Vendor management is the differentiator. You can set preferred providers by store, track performance, and fill gaps with WrenchHub when you open new locations or need coverage in a new market. Because OpenWrench doesn’t take a cut of vendor invoices, you can optimize maintenance spend.

Retailers use OpenWrench to automate preventive maintenance, standardize inspections, and keep brand standards consistent across stores. Store managers log requests from a mobile app, attach photos, and track status. Finance teams integrate AP workflows and connect the platform to their enterprise resource planning (ERP) system so invoices, work orders, and costs stay aligned.

Pros:

• No vendor markup fees or transaction charges
• Built for multi-site retail workflows and brand standards
• Strong vendor and work order management in one system
• Real-time dashboards for store and regional visibility

Cons:

• Pricing requires a sales conversation
• Advanced configuration may need help from support

Recommended for retail chains that want hybrid vendor management and clear maintenance costs without enterprise complexity.

2. ServiceChannel

Best for: Enterprise retailers (500+ locations) with complex vendor networks

Pricing: Custom, per-location pricing with potential transaction fees.

ServiceChannel is one of the most established CMMS platforms for large retailers. It supports high work order volumes, complex vendor networks, and Internet of Things (IoT)-enabled asset tracking for national and global brands.

The platform emphasizes vendor performance and cost control, with tools that help large teams maintain consistent store conditions. Asset validation supports tracking for HVAC, refrigeration, POS systems, and other critical equipment across thousands of sites.

Pros:

• Deep vendor network and enterprise-scale capabilities
• Strong analytics and spend visibility
• Proven in big-box and national retail environments

Cons:

• Long implementation timelines
• Higher cost and complexity than mid-market tools

Best for retailers with dedicated facilities and procurement teams that can support a full enterprise rollout.

3. Corrigo

Best for: Large retail chains (100–500 locations) that prioritize mobile-first technician workflows

Pricing: Starts around $50 per user per month; enterprise quotes vary.

Corrigo focuses on mobile dispatch and communication for field technicians and store teams. Store managers submit work orders and upload photos from their phones. Technicians receive assignments, update status, and close work in the field.

Asset tracking and preventive maintenance tasks are built around multi-site operations. Barcode and RFID options help track equipment across locations, while dashboards show work order status and maintenance costs.

Pros:

• Strong mobile tools for technicians and store teams
• Good fit for high work order volumes
• Solid vendor routing and communication

Cons:

• Setup and configuration can be complex
• Some users report occasional slowness and clunky invoicing

Best for large chains that run active internal maintenance teams and want a mobile-focused CMMS system.

4. UpKeep

Best for: Small to mid-sized retail chains (20–200 locations) that want simple, mobile maintenance management

Pricing: Starts at $20 per user per month for the “Essential” package; higher tiers add advanced features and increase price.

UpKeep built its reputation on an easy-to-use mobile app. Store managers can create work orders, attach photos, and scan barcodes for assets in seconds. Unlimited requesters mean any team member on site can log issues without needing a paid license. This encourages participation from all staff, improving issue identification and keeping work orders moving.

Mobile ease of use drives high adoption rates and faster response times. Specialty grocers, apparel chains, and convenience store operators report quick onboarding with store teams submitting requests within days of deployment.

Pros:

• Very simple onboarding and training
• Strong mobile app for store-level use
• Unlimited requesters keep licensing costs predictable

Cons:

• Advanced reporting and cost tracking sit on higher tiers
• May not cover every edge case for complex enterprises

Best for growing retailers that need to get out of spreadsheets fast and want a modern mobile app without heavy configuration.

5. MaintainX

Best for: Small retailers and emerging chains (5–100 locations) that want a free or low-cost starting point

Pricing: Free tier; plus paid plans starting around $20 per user per month (annual).

MaintainX offers a genuinely useful free tier. Small businesses can digitize work orders and asset tracking without adding software costs. As maintenance needs grow, they can upgrade for automation, inventory management tools, and system integrations.

The mobile app is simple enough for non-technical store staff. Retailers use MaintainX to run daily checklists and record inspections, with compliance documentation stored in one place.

Pros:

• Free tier for basic maintenance workflows
• Easy to deploy and learn
• Strong fit for compliance and checklists

Cons:

• Reporting and integrations are more limited on lower tiers
• May not scale far enough for complex multi-region operations

Best for small retail groups that want a low-risk way to implement retail maintenance software solutions.

6. FMX

Best for: Mid-sized chains (25–150 locations) that need configurable workflows

Pricing: FMX does not publish standard pricing. Costs vary based on users, locations, and modules. Retailers must request a custom quote.

FMX is a cloud-based CMMS that focuses on configurability. You can adapt work order forms, approval workflows, and checklists to match specialty fixtures, franchise requirements, or unique store formats. Multi-location dashboards show open work and preventive maintenance across locations. FMX also offers inventory tools that help retailers track spare parts and supplies across stores, keeping repairs moving without unnecessary delays.

Retailers often pick FMX when they need more structure than a free tool can offer but don’t want enterprise complexity.

Pros:

• Flexible workflows for different store types and franchises
• Easy for non-technical staff to learn
• Good value for mid-market chains

Cons:

• Implementation adds up-front cost
• Advanced analytics are more limited than enterprise tools

Best for mid-sized retailers that want to standardize processes while keeping room to customize.

7. Hippo CMMS (evolved into Eptura Asset)

Best for: Chains (10–100 locations) moving off spreadsheets and email

Pricing: There is no published standard pricing for Hippo CMMS/Eptura Asset. Costs vary based on your configuration, and retailers need to request a custom quote.

Hippo CMMS has become Eptura Asset, bringing a more modern feature set to the same simple workflows retailers already know. Existing users keep access to the familiar interface and support, while new customers are guided toward Eptura’s updated platform.

The core strengths remain: straightforward work order management, quick onboarding, and preventive maintenance tools store teams can use without training. Asset tracking and basic inventory features tie into work orders, and multi-site dashboards give operators clear visibility without enterprise complexity. Templates help retailers roll out consistent workflows as new stores come online.

Pros:

• Simple onboarding and everyday use
• Multi-site dashboards for basic visibility
• Predictable pricing compared to enterprise tools

Cons:

• Advanced analytics and automation require higher tiers
• Less suitable for large or highly complex retail operations

Hippo CMMS — and now Eptura Asset — remains a solid choice for mid-sized retailers that want a straightforward maintenance platform. The transition gives operators access to a broader, more modern ecosystem while keeping the core workflows easy for store teams to adopt.

8. Asset Essentials (Brightly)

Best for: Retailers (50–500 locations) where compliance and audit trails are top priorities

Pricing: No standard pricing. Costs vary by locations, users, and required modules. Retailers must request a custom quote.

Asset Essentials adds heavy-duty enterprise asset management (EAM) and compliance tools to core work order management. Retailers use it to manage inspections, safety checks, and audit-ready reporting for groceries, department stores, and other regulated environments.

The reporting layer is deeper than many mid-market CMMS solutions. Managers can slice maintenance data by region, store, or asset type and rely on asset lifespan tracking that supports predictive maintenance and long-term replacement planning.

Pros:

• Strong compliance, inspections, and audit capabilities
• Deep asset lifecycle tracking across locations
• Flexible reporting and dashboards

Cons:

• Higher price point than SMB-focused CMMS platforms
• More configuration and training required

Best for retailers where regulatory risk and audit preparation drive most maintenance decisions.

9. Limble CMMS

Best for: Growing chains (10–250 locations) that want a modern, user-friendly CMMS

Pricing: Free plan available. Transparent paid tiers start at $28 per user per month, with an Enterprise option available by quote.

Limble offers a modern, user-friendly interface with enough depth for serious maintenance operations. Store teams and technicians get a short learning curve and strong mobile tools, while operations leaders gain dashboards, asset tracking, and preventive maintenance scheduling.

Flexible pricing and unlimited work requests make it easy to roll out across many locations, with API integrations available for teams that need deeper system connections.

Pros:

• Intuitive interface and short learning curve
• Strong mobile experience for all roles
• Flexible pricing options and no setup fees

Cons:

• Advanced integrations and automation sit on higher tiers
• Can be more than very small retailers need

Best for retailers that have outgrown free tools and want a CMMS platform that will scale without feeling like an enterprise implementation.

Which CMMS is Right for Your Retail Operation?

Different retail chains need different levels of structure, visibility, and vendor coordination. Here’s how the platforms above typically fit real retail operations.

• Small retail chains (5–25 locations): Start with MaintainX or UpKeep Lite to digitize maintenance activities without heavy spend. Both offer strong mobile apps and simple work order management for small teams.
• Growing chains (25–100 locations): Consider Limble, FMX, or Eptura Asset (Hippo CMMS). Limble offers modern UX and flexible pricing. FMX fits franchise or specialty workflows. Eptura Asset keeps things simple with predictable pricing.
• Mid-sized chains (100–500 locations): Look at OpenWrench, UpKeep Professional, or Corrigo. OpenWrench stands out when vendor management and transparent costs matter. UpKeep adds more analytics and integrations. Corrigo fits larger internal maintenance teams.
• Enterprise chains (500+ locations): ServiceChannel and Asset Essentials serve complex operations with large vendor networks, compliance requirements, and multi-country portfolios.

Your “right CMMS” should match where you are now and where you expect to be in three to five years. Most vendors offer free trials or pilots. Use these to validate mobile usability, reporting, and fit with your current maintenance processes.

Protect your brand standards across every store

Retail facilities management has a direct impact on CX. The right retail store maintenance software reduces breakdowns, keeps stores on-brand, and helps you coordinate vendors without adding complexity.

Visibility and mobile access matter most. District managers need a clear view of store conditions, and store teams need a fast way to report issues and complete daily checks. Pricing models and vendor fees also shape total cost of ownership, so compare the full picture before choosing a platform.

As you evaluate CMMS options, run pilots with store managers and regional leaders. Have them test mobile workflows, notifications, reporting, and how easily work orders move from request to resolution. The best CMMS for retail stores feels intuitive from day one and scales as your operations grow.

Ready to see how OpenWrench helps retail chains maintain brand standards without vendor markup fees? Book a demo to see how retailers coordinate maintenance work and protect CX across their footprint.