Keep vendor participation simple.
Bring your preferred providers into a private network with no vendor fees or commissions.
Explore vendor managementOpenWrench vs. Ecotrak
Take control of repair decisions, vendor follow-up, and spend.
OpenWrench helps your team move from equipment history to an approved repair. Compare proposal scopes with AI, keep vendor questions with the work, and give approvers the budget context they need—all with no OpenWrench vendor fees.
Trusted by teams across the U.S. and Canada
Make every repair decision easier to act on.
Give your team a clear path from reported issue to vendor selection, approval, and follow-up across every location.
Compare the scope behind each quote.
Use AI to surface differences between vendor proposals, then clarify the work before approving a repair.
Explore proposal comparisonTurn maintenance context into action.
Ask Oscar to find recurring problems, prepare follow-ups, or reassign work. Your team reviews actions before they happen.
Meet Oscar
Read the Northland Properties story“You know what I really love about OpenWrench? We can bring them an idea that other vendors would say ‘absolutely not, that’s our system’. And OpenWrench gives us their time and energy to try to help us fix it.”
Why choose OpenWrench over Ecotrak?
OpenWrench brings proposal scope, vendor conversations, and spending decisions into the same maintenance workflow.
Platform, pricing & support
Operating model
- OpenWrench
- Facilities management software platform with additional dispatch and follow-up support available
- Ecotrak
- Restaurant-focused CMMS platform
Pricing & cost model
- OpenWrench
- Per location per month subscription, no vendor fees
- Ecotrak
- Per location per month subscription plus platform fees charged to vendors per invoice
Vendor fees & commissions
- OpenWrench
- No platform fees charged to providers
- Ecotrak
- Vendors charged a platform fee per invoice submitted
Implementation & onboarding
- OpenWrench
- Fast, white glove implementation. Go live within 4-6 weeks. Help with setup, data transfer, vendor onboarding, training and more, often at no additional cost. Integration support available.
- Ecotrak
- Paid implementation services available. Verify options and pricing with provider.
Support model
- OpenWrench
- Dedicated customer success manager with shared technical and vendor-facing support
- Ecotrak
- Support channels include phone, email, chat and knowledge base. Verify support model and service level commitments with provider.
Workflow flexibility
- OpenWrench
- Flexible fields and workflows without turning every improvement into a configuration project.
- Ecotrak
- Some views and operational workflows are configurable by admin user. Verify capabilities with provider.
Providers & communication
Provider network & sourcing
- OpenWrench
- Access to 20,000+ high quality service providers across US and Canada
- Ecotrak
- Provider directory and preferred-vendor assignment supported. Providers used must agree to platform terms and fees.
Provider relationship & control
- OpenWrench
- Keep your preferred providers or find great new ones in WrenchHub. Vendors pay no platform fees.
- Ecotrak
- Customers manage their own vendor relationships. Vendors must pay platform fees when they submit invoices.
Provider compliance
- OpenWrench
- Configurable compliance rules for your preferred providers. Set and enforce insurance, licensure and other credentialing rules.
- Ecotrak
- Customer can manage preferred vendor list. Vendors can upload insurance and other documents.
Work order communication
- OpenWrench
- Chat with your stores, techs, service providers and ops team about issues in real time. Support for live video, recordings, pictures and voice notes.
- Ecotrak
- Work order communication to vendors and status updates supported. Live video chat not supported. Photos and video clips can be uploaded as attachments on work order, but not added as a note.
Repair approvals & coordination
Proposal scope & quote comparison
- OpenWrench
- Collect competing bids, compare their scope with AI, resolve vendor questions, and route the selected proposal for approval.
- Ecotrak
- Vendors can upload proposals. Buyers can request pricing from multiple vendors on work orders.
Cost & invoice validation
- OpenWrench
- Providers cannot bill you until store has confirmed work completed to their satisfaction. Invoices must match agreed quote / not-to-exceed amount on work order.
- Ecotrak
- Vendors can upload invoices on completed work orders and buyers can approve for payment.
Invoice approvals & budget context
- OpenWrench
- Approvers provided with budget and service call context when reviewing invoices. Escalating approval hierarchy based on invoice amount available.
- Ecotrak
- Budget tracking only available for projects via project management module at additional cost. Spend not associated with a project is not tracked against a budget.
Work order follow-up & status
- OpenWrench
- Track stalled work orders, quotes and invoices. Platform automatically follows up.
- Ecotrak
- Work-order status dashboards and notifications supported. Reviewers report tracking jobs across locations, but also manual vendor updates; automatic follow-up of stalled quotes/invoices not verified.
Day-to-day coordination
- OpenWrench
- Platform sends reminders to service providers and approvers. Oscar (our AI agent) helps when prompted.
- Ecotrak
- Buyer teams coordinate vendor work via platform. Followups with providers require manual user input.
AI & analytics
AI-assisted actions & human control
- OpenWrench
- Oscar prepares follow-ups, bulk updates, and reassignments, then asks a person to approve each action.
- Ecotrak
- Chatbot and LLM connector available. Verify latest capabilities with provider.
AI decision support & asset planning
- OpenWrench
- Oscar answers your questions and drives repair-or-replace analysis to help you make smarter capital decisions.
- Ecotrak
- AI repair vs replace suggestions available. Chatbot can do data retrieval. Verify latest capabilities with provider.
Reporting & analytics
- OpenWrench
- Reporting and custom analytics at no additional charge, plus Oscar answers questions and prepares follow-up actions for your approval
- Ecotrak
- Custom reports, dashboards, asset/spend/vendor performance analysis independently corroborated by customer reviews. Advanced reporting appears tier-dependent; test ad hoc reporting, exports and AI chat features in contracted tier.
Inspections, refrigerant & purchasing
Site inspections & audits
- OpenWrench
- Build and conduct site surveys across your portfolio. Calculate scores, capture photos and flag urgent repairs.
- Ecotrak
- Assessments feature allows scheduling questionnaires to be assigned to staff. Does not support linked work orders. Does not support scoring.
Refrigerant tracking
- OpenWrench
- Stay EPA 608-compliant. Track refrigerant events and generate required reports.
- Ecotrak
- Ability to log refrigerant charge events on work orders. Verify other refrigerant tracking features and EPA 608 compliance with provider.
Parts & purchasing
- OpenWrench
- Track inventory levels, capture parts consumed on jobs and streamline purchasing.
- Ecotrak
- Basic inventory management and purchasing capabilities supported. Does not support stock / non-stock parts, warehouse pick lists, cycle counts or inventory valuation.
| Your priorities | OpenWrenchBuilt for your facilities team | Ecotrak |
|---|---|---|
| Platform, pricing & support | ||
| Operating model | Facilities management software platform with additional dispatch and follow-up support available | Restaurant-focused CMMS platform |
| Pricing & cost model | Per location per month subscription, no vendor fees | Per location per month subscription plus platform fees charged to vendors per invoice |
| Vendor fees & commissions | No platform fees charged to providers | Vendors charged a platform fee per invoice submitted |
| Implementation & onboarding | Fast, white glove implementation. Go live within 4-6 weeks. Help with setup, data transfer, vendor onboarding, training and more, often at no additional cost. Integration support available. | Paid implementation services available. Verify options and pricing with provider. |
| Support model | Dedicated customer success manager with shared technical and vendor-facing support | Support channels include phone, email, chat and knowledge base. Verify support model and service level commitments with provider. |
| Workflow flexibility | Flexible fields and workflows without turning every improvement into a configuration project. | Some views and operational workflows are configurable by admin user. Verify capabilities with provider. |
| Providers & communication | ||
| Provider network & sourcing | Access to 20,000+ high quality service providers across US and Canada | Provider directory and preferred-vendor assignment supported. Providers used must agree to platform terms and fees. |
| Provider relationship & control | Keep your preferred providers or find great new ones in WrenchHub. Vendors pay no platform fees. | Customers manage their own vendor relationships. Vendors must pay platform fees when they submit invoices. |
| Provider compliance | Configurable compliance rules for your preferred providers. Set and enforce insurance, licensure and other credentialing rules. | Customer can manage preferred vendor list. Vendors can upload insurance and other documents. |
| Work order communication | Chat with your stores, techs, service providers and ops team about issues in real time. Support for live video, recordings, pictures and voice notes. | Work order communication to vendors and status updates supported. Live video chat not supported. Photos and video clips can be uploaded as attachments on work order, but not added as a note. |
| Repair approvals & coordination | ||
| Proposal scope & quote comparison | Collect competing bids, compare their scope with AI, resolve vendor questions, and route the selected proposal for approval. | Vendors can upload proposals. Buyers can request pricing from multiple vendors on work orders. |
| Cost & invoice validation | Providers cannot bill you until store has confirmed work completed to their satisfaction. Invoices must match agreed quote / not-to-exceed amount on work order. | Vendors can upload invoices on completed work orders and buyers can approve for payment. |
| Invoice approvals & budget context | Approvers provided with budget and service call context when reviewing invoices. Escalating approval hierarchy based on invoice amount available. | Budget tracking only available for projects via project management module at additional cost. Spend not associated with a project is not tracked against a budget. |
| Work order follow-up & status | Track stalled work orders, quotes and invoices. Platform automatically follows up. | Work-order status dashboards and notifications supported. Reviewers report tracking jobs across locations, but also manual vendor updates; automatic follow-up of stalled quotes/invoices not verified. |
| Day-to-day coordination | Platform sends reminders to service providers and approvers. Oscar (our AI agent) helps when prompted. | Buyer teams coordinate vendor work via platform. Followups with providers require manual user input. |
| AI & analytics | ||
| AI-assisted actions & human control | Oscar prepares follow-ups, bulk updates, and reassignments, then asks a person to approve each action. | Chatbot and LLM connector available. Verify latest capabilities with provider. |
| AI decision support & asset planning | Oscar answers your questions and drives repair-or-replace analysis to help you make smarter capital decisions. | AI repair vs replace suggestions available. Chatbot can do data retrieval. Verify latest capabilities with provider. |
| Reporting & analytics | Reporting and custom analytics at no additional charge, plus Oscar answers questions and prepares follow-up actions for your approval | Custom reports, dashboards, asset/spend/vendor performance analysis independently corroborated by customer reviews. Advanced reporting appears tier-dependent; test ad hoc reporting, exports and AI chat features in contracted tier. |
| Inspections, refrigerant & purchasing | ||
| Site inspections & audits | Build and conduct site surveys across your portfolio. Calculate scores, capture photos and flag urgent repairs. | Assessments feature allows scheduling questionnaires to be assigned to staff. Does not support linked work orders. Does not support scoring. |
| Refrigerant tracking | Stay EPA 608-compliant. Track refrigerant events and generate required reports. | Ability to log refrigerant charge events on work orders. Verify other refrigerant tracking features and EPA 608 compliance with provider. |
| Parts & purchasing | Track inventory levels, capture parts consumed on jobs and streamline purchasing. | Basic inventory management and purchasing capabilities supported. Does not support stock / non-stock parts, warehouse pick lists, cycle counts or inventory valuation. |
Put OpenWrench to work for your team.
See OpenWrench in actionQuestions about OpenWrench and Ecotrak
Why choose OpenWrench over Ecotrak?
Choose OpenWrench when your team needs to connect vendor participation, proposal scope review, approvals, and follow-up. Oscar helps prepare the next action, and your team stays in control of what happens.
How does OpenWrench help us evaluate repair quotes?
OpenWrench compares the work included in competing vendor proposals, surfaces scope differences, and keeps clarification questions with each quote. Your team can resolve those questions before awarding the job.
Will our vendors pay to work with us in OpenWrench?
OpenWrench does not charge vendor fees or commissions. Bring your preferred providers into your private network and use WrenchHub when you need to find additional coverage.
See the full maintenance workflow in OpenWrench.
Bring an equipment issue and a vendor quote. We’ll walk through reporting, proposal review, approval, and follow-up for your team.
Schedule a demo